How to Build a Customer Support Channel on Telegram

The truth is that for marketing, promoting products or services and increasing sales, the most popular app is WhatsApp and especially WhatsApp Business. This application can be downloaded from the Internet or from the Play Store and Apple Store for free. It is a modality within the WhatsApp application that was conceived and designed for small and medium-sized businesses. Its objective is to facilitate, within the digital ecosystem of your brand or business, interactions with your regular or potential users.

 

 This digital marketing

resource is one of the most versatile that exists, because it offers a series of tools that allow you to automate, organize and respond quickly to your clients’ messages. Its design and functionality are very similar to that of WhatsApp Messenger that we frequently use, but it has other functionalities, such as tools for the company, that make it different. Differences between WhatsApp and WhatsApp Business As the graph above indicates, WhatsApp Business presents useful tools for businesses, such as: Company or business profile.

 

 This displays relevant company

information such as the logo, company name, corporate take telegram advertising service cell phone number, description of what the company does, business and operating hours, physical address, email, company website, whether it has social media, and the business category. Catalog of products and/or services. Where you can create articles with images, name of the article or product, price, description, article code and a URL if it has one. In addition to creating articles, you can create collections to group the articles and organize them better.

 

 Welcome Message

This messaging tool allows you to create a message to private trinus homework with orkoi greet customers when they write for the first time or after 14 days of no contact. You can choose to send this message automatically to all contacts, to those not in your contact book, to all but a few specific contacts, or to send only to specific contacts. Away Message. This is another away message tool that makes it easy to create a message that is automatically sent when you are not available for business hours.

 

 You can always send it

, send it outside of business hours, or customize the sending times. It buy lead also allows you to determine who to send the message to: it can be all contacts, those not in your contact book, everyone except for some specific contacts, or send it only to specific contacts. Quick Answers. This is one of the users’ favorite tools, as it allows you to create answers to frequently asked questions, with the possibility of attaching files such as images or videos, in addition to text information and links

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